Created On 09/25/18 19:37 PM - Last Updated 08/05/19 19:48 PM
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Customer Support - Palo Alto Networks.
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Components & configuration of a basic GlobalProtect (Remote Access VPN) deployment. Learn more about GlobalProtect in the Live Community at live.paloaltonetw. Is there any nice Palo Alto / globalprotect admins out there, who can share the latest clients please. Looking for: GlobalProtect App 4.1.6 (windows and macOS clients) I find it frustrating that paloalto. A) Don't have their clients freely available on their site. B) That each company who employ the service have to manually update their own. Find out where you can download and install the GlobalProtect™ app. The following table shows operating systems on which you can install each release of the GlobalProtect. GlobalProtect app 4.1.5 for iOS is now renamed GlobalProtect Legacy and is superseded by the newly redesigned GlobalProtect app 5.0. We recommend that you uninstall any older versions and download GlobalProtect app 5.0 from the App Store.
This document describes how to collect logs from the GlobalProtect clients on Windows, Mac, Linux and Mobile devices.
For Windows Clients (GlobalProtect 4.1)
There are 2 different ways that you can get log files from GlobalProtect, inside the 'troubleshoot' tab.
- The first way to see the logs, will be from starting and stopping the logs. This can be helpful to start and stop the logs to capture a certain Connection issue or another event.
- Start by right-clicking the GlobalProtect icon on the taskbar
and click the sprocket icon in the upper right.
Then hit Settings - On the GlobalProtect Agent window, go to the Troubleshooting tab, select Logs under Collect Logs.
- Set Log type to PanGP Service. The PanGP Service (Windows Service) logs every connection attempt and all errors encountered during that time.
- Set Debug Level to Debug
- Before a certain event happens, click Start to start the logs. After the event, click Stop to stop the logs.
- After you have logs on the screen, you can take a screenshot, or just scroll through the event as it is happening. This can help show exactly what is going on when the issue occurs.
- Start by right-clicking the GlobalProtect icon on the taskbar
- The second way to collect logs would be from the same Troubleshooting window, click the Collect Logs button.
- This will bring up the Save Logs window. Click the Open Folder button.
- This brings up a Windows Explorer window. Look for the GlobalProtectlogs.zip file. This is what you can unzip yourself or send off to Support so they can help troubleshoot what is going on.
For Mac Clients
1. Click on the GlobalProtect client icon on the top of the home screen and click on the gear and select Settings.2. A new window will pop up. Go to the
Globalprotect Client Download
Troubleshooting tab and click the Collect Logs button.3. The collected logs will be saved. ClickGlobalprotect Portal Download
Open Folder to navigate to the file.For Linux Machines
The PANGPI and PANGPA logs are stored in the below location on the Linux Machine.
/home/<user>/.Globalprotect
To collect the Client logs use the below commands on the terminal.
Export the Collect.tgz file from the above given location./home/<user>/.Globalprotect
To collect the Client logs use the below commands on the terminal.
For mobile devices (Android and iOS)
In GlobalProtect agents for mobile devices, you can select Help > Troubleshoot and then choose to email the logs to a recipient.
See also
Attachments
Palo Alto Networks – Shareware – AndroidiOSWindowsMac
GlobalProtect is a software that resides on the end-user’s computer. The agent can be delivered to the user automatically via Active Directory, SMS or Microsoft System Configuration Manager. The software can also be downloaded directly from the GlobalProtect Portal. The agent does three key things: It communicates to the GlobalProtect Portal to obtain the appropriate policy for the user. It establishes and maintains a secured connection to the nearest (fastest) Palo Alto Networks GlobalProtect Gateway. And lastly it compiles a Host Information Profile (HIP) of the client device including such factors as patch level, disk encryption, antivirus version.
Overview
GlobalProtect is a Shareware software in the category Education developed by Palo Alto Networks.
It was checked for updates 534 times by the users of our client application UpdateStar during the last month.
The latest version of GlobalProtect is currently unknown. It was initially added to our database on 03/03/2013.
GlobalProtect runs on the following operating systems: Android/iOS/Windows/Mac.
GlobalProtect has not been rated by our users yet.
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534 users of UpdateStar had GlobalProtect installed last month.
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